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Frequently Asked Questions

I've requested to book a performer what happens next?

Once you have requested to book an act, it will then be in their hands to confirm or reject the booking. This generally comes down to whether they are available on your chosen date or not.

Once accepted by the act, you will both be sent a “Booking Contract” to read & sign, confirming the details of your event.

When we’ve received a signed copy from both parties you will then have 30 days to pay the full balance to us via our secure payment system. Our policy offers you a free cancellation policy up to 60 days before your event - so if you change your mind, no worries - you can have your money back!

I want to make a payment. How does your payment system work?

Once the performer has confirmed your booking, we then require the full balance from you within the next 30 days.

We never send money to the performer until your event is complete and you're happy. This way if there is an issues we can sort them quickly and easily. We never ask to transfer money directly into an account or make a payment outside of the platform.

What if I book a last minute event and there are less than 60 days until the gig?

This is great and we’re glad we could help! At this stage we will need the full balance to be paid upon confirmation/receipt of the signed “booking contracts”.

Because we are now within 60 days of the event, we offer a 50% refund upon cancellation with 60 - 31 days before the event, and 0% refund with 30 days or less until the event. This protects our acts from losing out as it’s unlikely they’ll get a replacement gig with only 30 days to go.

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