Terms & Conditions

The Act Booker Ltd. is an online registry of live entertainment acts across the UK. We provide a platform for performers to list their acts, and for clients to browse and book them.

Company contact details

Company Number11509071
Registered addressFlat 16, Spring House, 73 Fulbourne Road, London E17 4FF
Contact number0203 129 9423
Emailadmin@theactbooker.com

Definitions

  • References to "The Act Booker" are regarding the company The Act Booker Ltd.
  • References to "Act" are regarding any performer registered on The Act Booker that is entering into a contract.
  • References to "Client" are regarding the party booking the act and entering into a contract via The Act Booker.
  • References to "Contract" are regarding the "Booking Form" signed by both the Client and the Act prior to confirmation of a booking.
  • References to "Balance" are regrading the total fee for an Event.
  • References to "Event" are regarding the Event specified and agreed to by both the Act and the Client in the Booking Form.
  • References to "Replacement Act" are regarding the Act found by The Act Booker to replace the existing Act due to cancellation or force majeure.
  • References to "Event Address" are regarding the location specified and agreed to by the Act and the Client in the Booking Form.

In order to confirm a booking The Act Booker will issue a Contract to both the client and the performer after the Act has provided a Quote to the Client. The Contract will need to be read carefully, and signed within 48 hours of the Act providing their quote. Following this The Act Booker will ask the Client to pay the full Balance (if booking within 21 days of the Booking) or a 50% Deposit if later than 21 days. Upon receipt of the Balance or Deposit and the signed contracts from both parties, the Booking will be confirmed.

Any Booking confirmed in this manner will be a legally binding contract, subject to the following non-negotiable terms:

2. Confirming the booking

2.1 All bookings are confirmed immediately upon receipt of a signed “Act Booker Contract”, with an agreed Quote between the Act and the Client and the Balance or Deposit has been paid.

3. Changes to contract

3.1 The agreed Quote may be subject to change if any details of the Contract are altered (by written agreement between the Client and the Act).

3.2 In the event of a change, a new Contract will be provided by The Act Booker for both parties to sign and use going forward.

4. Payment of fees

4.1 The listed fee is subject to change if the performer requires an appropriate travel fee and/or accommodation. This will be negotiated between the Client and the Act.

4.2 The Balance will be due in full within 21 days of the Event.

4.3 The Balance is held in a secure Stripe account until the end of the event at which time it is released to the Act (within 48 hours of the end of the event).

4.4 If the Balance or Deposit has not been paid 7 days after to the Booking was confirmed, the Act has the right to terminate this Contract without penalty.

4.5 If the Booking is confirmed within 21 days of the Event, the Balance must be made within 48 hours of confirmation.

4.6 The Act Booker shall have no liability for late or missed payments.

5. Cancellation by the Client

5.1 If the Client cancels the Booking with 90 days (or more) before the Event date, the Client is entitled to a full refund.

5.2 If the Client cancels the Booking with between 89 and 31 days left before the Event date, the Client is entitled to a 50% refund.

5.3 If the Client cancels the Booking with 30 days (or less) before the Event, the fee is non refundable unless the cancellation is due to a Force Majeure (see clause 5.4).

5.4 The Client shall have the right to terminate this Contract only in the case of a Force Majeure Event (as defined by clause 15) provided that the Client informs The Act as soon as reasonably practicable on becoming aware of the Force Majeure Event. It is the Client's responsibility to ensure that the Act and The Act Booker receive and acknowledge their cancellation by cancelling via their Act Booker account.

5.5 It is the Client's responsibility to ensure that their venue at the Event Address can accommodate the Act and a non-performance due to venue restrictions shall not result in the Client being entitled to a full refund.

5.6 The Client has the right to terminate this contract in the case where there is a global pandemic which would cause the Event to not go ahead.

6. Cancellation by the Act

6.1 The Act shall have the right to terminate this Contract only on the occurrence of a Force Majeure Event. It is the Act's responsibility to ensure that The Act Booker and Client receive and acknowledges their cancellation request via their account on The Act Booker as soon as is practically possible.

6.2 The Act Booker will endeavour to make all reasonable attempts to find a suitable replacement Act of a similar standard, style and cost (the "Replacement Act"). Should a suitable replacement not be found, The Act Booker agrees to refund to the Client the full Balance paid.

6.3 Should the Act purport to terminate this Contract for any reason other than a Force Majeure Event within 14 days of the Event Date, the Act shall pay to the Act Booker, an administration fee equal to 20% of the Balance.

6.4 In the event that a suitable Replacement Act is found and agreed to by the Client the Act will adhere to the following - To the extent that the Replacement Act is more expensive than the Act, the Act shall be liable to pay to the Client (via The Act Booker), the difference between the Total Cost of this Contract and the Total Cost of the new contract with the Replacement Act.

6.5 The Act shall not be liable for any loss, damage, cost or expense arising out of the breach, which was not reasonably foreseeable by the Act at the date of the Contract.

6.6 No refund shall be given to the Client, and no administration charge shall be paid by the Act, if a Replacement Act of similar value can be arranged by The Act Booker and agreed by the Client.

6.7 Should a Replacement Act charge a lower fee, the Client will be refunded an amount of the Deposit pro rata to the difference in fees and the Replacement Act will be due their usual fee.

6.5 The Client shall have the right to reject any Replacement Act. If the Client still requires the Replacement Act to perform, then their full fee will be due.

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